Our Privacy Notice
This privacy notice is to advise as to what happens to any personal data that you provide to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information processed by or on behalf of the Mezzaluna Pty Ltd.
Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – www.mezzaluna.com.au
2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our services, if relevant, includes:
– Personal and contact details, such as title, full name, contact details and contact details history.
– Records of your contact with us such as via the phone number provided on the website and, if you get in touch with us online using the email address provided for the purpose.
– Services you have subscribed to from our company in the past along with the associated payment methods used.
– Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about services we think you may be interested in, as well as analysing data to help target offers that we think are of interest or relevance to you.
3. What is the source of your personal information?
We’ll collect personal information from the following general sources:
– From you directly.
– Information generated about you when you use our services.
4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
– Managing the service, you have with us
– Managing any aspect of the service
– To make automated decisions on whether to offer you a service, or the price, payment method, risk or terms of it
– To perform and/or test the performance of, our services and internal processes
– To improve the operation of our business
– To follow guidance and best practice under the change to rules of governmental and regulatory bodies
– For management and auditing of our business operations including accounting
– To monitor and to keep records of our communications with you and our staff (see below)
– For direct marketing communications and related profiling to help us to offer you relevant service
– To provide personalised content and services to you, such as tailoring our services, our digital customer experience and offerings.
– To develop new services and to review and improve current services
– To comply with legal and regulatory obligations, requirements and guidance
5. What are the legal grounds for our processing of your personal information (including when we share it with others)?
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our services, such as:
a) Managing services you hold with us, or an application for one
b) Updating your records, tracing your whereabouts to contact you about your account
c) All stages and activities relevant to managing the service including enquiry, application, administration and management of accounts.
d) For some of our profiling and other automated decision making
Where it is in our legitimate interests to do so, such as:
a) Managing your services and updating your records
b) To perform and/or test the performance of, our services and internal processes.
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
e) To administer our good governance requirements
f) For market research and analysis and developing statistics
g) For direct marketing communications and related profiling to help us to offer you relevant services.
With your consent or explicit consent:
- a) For some direct marketing communications
6. How and when can you withdraw your consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by emailing us at email@example.com
7. Is your personal information transferred outside the UK or the EEA?
We’re based in Australia which means that we collect personal information from customers who may reside within the UK and/or the European Economic Area.
8. What should you do if your personal information changes?
You should tell us so that we can update our records by calling or emailing us. We’ll then update your records if we can.
9. Do you have to provide your personal information to us?
We’re unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
10. Do we do any monitoring involving processing of your personal information?
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
11. For how long is your personal information retained by us?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
– For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
– For as long as we provide services to you and then for as long as someone could bring a claim against us; and/or
– Retention periods in line with legal and regulatory requirements or guidance.
12. What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
– The right to be informed about the processing of your personal information
– The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
– The right to object to processing of your personal information
– The right to restrict processing of your personal information
– The right to have your personal information erased (the “right to be forgotten”)
– The right to request access to your personal information and to obtain information about how we process it
– The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
13. Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by emailing firstname.lastname@example.org to exercise these rights.
14. What are your marketing preferences and what do they mean?
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.
You can opt out of any email or text marketing by following the unsubscribe links. If you receive a marketing call from us, you can ask the person who called you to opt you out. You can also contact us via email at email@example.com or call/SMS +61402338888
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by writing to us via email firstname.lastname@example.org email to the attention of Eva Dellow.
How do we collect your data through Google?
We collect information in a few different ways:
– When you contact us, you give us certain information voluntarily. This includes your name, email address, phone number, and any other information you give us.
Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us understand how our web sites are used. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information: http://www.google.com/policies/privacy/
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout
By continuing browsing this website, you give us your consent to use the collected information.
How you can refuse or opt out of cookies
Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. If you wish to block cookies, please follow the relevant instructions. Take care to ensure that the instructions you select match the type and version of your browser software:
- Open Internet Explorer, click the Tools button, and then click Internet options
- On the Privacy tab, move the slider up to Block all cookies
More information: Internet Explorer support
- Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer
- Click the Tools button, and then click Internet options
- Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK
More information: Internet Explorer support
- Click the Chrome menu on the browser toolbar
- Select Settings
- Click Show advanced settings
- In the “Privacy” section, click the Content settings button
- In the “Cookies” section, select “Block sites from setting any data”
More information: Chrome support
- Select ‘Tools’ from the main task bar and then ‘Options’
- Click on the ‘Cookie’ panel
- Select the Privacy panel
- Under the ‘Cookies’ section uncheck the ‘Accept cookies from sites’ option
- Click ‘OK’
More information: Firefox support
- Click on the Tools button from the main task bar and then ‘Preferences’
- Click on the ‘Security’ panel
- Under the ‘Accept Cookies’ section click on ‘Never’
- Click on the X in the top right corner to close box
More information: Safari support